Job Description: 

Consultant - Become a Loyalty Expert

We are Ellipsis, The Loyalty Experts. As a fast-growing specialist consultancy, we help leading Australian and international businesses find, understand, measure, manage and grow customer value. Our client list includes large retailers, banks, insurers, and global airlines. We have offices in Sydney and Melbourne, with clients in New Zealand, Asia and North America.

We are currently looking for a Management Consultant to join our team and become an integral part of our growth journey. This role is open to applicants in both Sydney and Melbourne.

Your Responsibilities

The key responsibilities for this role primarily cover 4 areas:

• Consulting engagements 
  • Taking responsibility for producing high quality project deliverables. This includes strong ability to create presentation material that tell a strategic story
  • Understanding the client situation, and actively participating in client-facing activities
  • Ability to manage projects and ensure deliver on time and scope e.g. project coordination, project and meeting management

• Insights and IP development 
  
  • Developing, interpreting, and presenting business insights
  • Conducting detailed data analysis and financial modelling
  • Conducting research and assembling best practices, innovations and other Ellipsis IP for client projects
  • Collaborating with other members of the Ellipsis team to integrate insights into the wider engagement structure and storyline
    
    
• Business development 
  • Helping to develop proposals, promote new Ellipsis services, nurture relationships with prospective clients, and manage the sales pipeline
  • Supporting marketing activities e.g. events, publications, blog posts, LinkedIn activity

• Knowledge development 
  • Keeping up to date on market trends and developments
  • Supporting continual development of Ellipsis' proposition and build on Ellipsis IP

Your Skills and Experience

At Ellipsis, we base our recommendations on our extensive expertise in the industries we serve, balancing creativity with data and insights in our strategy development. If you are curious, enjoy thinking through problems both creatively and from the ground up, and backing up your ideas with data, this role might be the right one for you.

1. Technical & experience

• Minimum 2-3 years’ experience in strategy consulting, customer strategy or related disciplines
• Strong academic qualifications
• Proven experience managing clients and project deliverables
• Experience with the application of problem-solving and structuring techniques (e.g. First Principles Thinking, Hypothesis Based Problem Solving, the Pyramid Principle)
• Proficient at data analysis and financial modelling
• Experience producing high quality PowerPoint slides
• Good written and verbal communication skills
• Experience in client-facing activity essential
• Comfortable managing demands and expectations of both internal and client stakeholders
  
  

2. Character attributes

• Good commercial mindset, essential to combine numeracy with strong business acumen
• Self-motivated, self-driven, highly responsible mindset
• Good planning and prioritisation skills
• Positive and creative approach to problem solving
• Ability to work under pressure, with consistent attention to detail
• Ability to manage timelines and deadlines
• Team player with strong internal and external relationship building skills
  
  

3. Domain-specific (beneficial but not essential for candidate)

• Understanding of loyalty, marketing and analytics landscape
• Knowledge of principles of customer analytics, direct marketing and loyalty program management

What we Offer

At Ellipsis we are a collaborative and respectful team of curious minds, who are driven to solve complex customer problems. To help our team thrive we offer a comprehensive employee benefits program including technology and professional development budgets, we also have a flexible leave policy and of course support flexible working arrangements, including working from home. You can find out more here.

About Ellipsis

Ellipsis are The Loyalty Experts, we use Customer Science® to understand, manage and grow customer loyalty. Our values:

• We strive to make the complex simple
• We focus on quality and results
• We value fact-based innovation
• We are ambition and love a challenge
• We always put the customer first

Please email [email protected] to apply, and attach both your CV, and a cover letter, to your application.

Note to applicants: We cannot accept applicants who do not have the right to work in Australia.