Press
Privacy Act forces policy – maybe business model rewrite
07 October 2024
Brands, media owners, loyalty operators face difficult fast decisions on all automated decision-making as Privacy Act forces policy – maybe business model – rewrite. Ellipsis CEO, David Parsons shares his expert tips.
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Lets Talk Loyalty Podcast: #491: On a Mission to be the World’s Best Loyalty Company
12 September 2024
In this episode, join us for an insightful conversation with David Parsons, the Co-Founder and CEO of Ellipsis & Co, an Australian-based company specializing in pioneering loyalty consulting and focusing on achieving Return on Loyalty as a commercial outcome.
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Woolworths Loyalty Program Secret
27 May 2024
Simon Rowles, New Zealand partner explains the ‘transformative secret sauce’ behind Woolworths’ loyalty program
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Map of Australia's $6bn loyalty market
17 April 2024
Customer loyalty consultancy, Ellipsis, has launched what it's calling the inaugural map of Australia’s $6 billion loyalty solutions market.
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Lets Talk Loyalty Podcast: #37: A Compelling Concept Return on Loyalty
03 December 2023
Statisticians are familiar with the concept of “self-selection” but it’s rarely discussed, understood or accounted for when determining your “return on loyalty”.
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Ellipsis high-profile hires
01 November 2023
Lucy Wilkinson, Lee Martin and Kelly Casey join the loyalty experts as it looks to deliver further ROI and grow customer value for more clients
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The best loyalty programs released
18 May 2023
The For Love or Money survey is out, Tim shares his thoughts on the latest loyalty phenomena. "It's become really clear that there's a golden egg in the customer data, which can be resold."
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Big overhaul to Australia’s privacy regime
21 February 2023
‘Data is the new asbestos’: Privacy reforms pit ‘underwhelmed’ consumer advocates with industry preparing for ‘radical change’, heavy data compliance burden; Businesses face new consent rules
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Automatic best-price is the next big thing
29 November 2022
Would you allow someone you trust to find a great financial deal – and take it for you automatically? Introducing Action Initiation, a new part of the Consumer Data Right.
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First party walled gardens
08 February 2022
CommBank is leading the counteroffensive against platforms that are eating the world, with Woolies, Coles and the major card providers hot on its heels. But what does that mean for everybody else?
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Battling Negative Online Customer Reviews
24 January 2022
We discuss how to combat negative online reviews with CMO Australia. 'the ultimate objective for brands right now needs to be to manage expectations. Be proactive"
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15 Australian Consulting Firms to Watch
08 July 2021
We are thrilled to be listed in the 15 Australian Consulting Firms to Watch. "Ellipsis is on a mission to become the world’s best customer loyalty company and they are well on their way. "
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Customer Loyalty in the Time of COVID-19
22 April 2020
Exploring customer loyalty programs and their relevance, role and future after the COVID-19 crisis. We discuss how organisations are retooling their loyalty programs
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Beyonde Announcement
19 August 2019
We're excited to announce the launch of Beyonde! created to help deliver 'what's next' in customer experience. Beyonde will help bring the best global solutions to each clients’ unique need
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ROCX I find out your Return on CX
29 April 2019
New collaboration between Resonate and Ellipsis to help companies understand their Return on CX. ROCX® will help you prove if your CX program is producing value and how
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Voice of customer programs
19 February 2018
We discuss with CMO Australia. From measuring impact to understanding customer stages, there’s a treasure trove of things to consider when crafting the perfect VOC
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Customer voice is taking on a new meaning
10 January 2018
We discuss with CMO Australia. Voice of the customer programs are giving companies a new lease on life, offering insights on customer expectations, preferences and aversions
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ADMA loyalty and retention marketing course
21 August 2017
ADMA partners with Ellipsis to relaunch it's signature loyalty and retention marketing strategy course, providing Australian marketers with the best course content available - thanks to The Loyalty Academy
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Return on Loyalty launch
04 July 2017
We are excited to announce the launch of Return on Loyalty®, a new data-led consulting offering to help measure the return on loyalty and customer retention initiatives.
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Top 3 journey mapping tips
13 April 2017
We share our top 3 journey mapping tips with ADMA. Journey maps are a picture of the steps and processes we put customers through as they interact with us
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SCG Trust improving fan engagement
09 November 2016
SCG Trust partnered with Ellipsis, to develop a comprehensive data and communication strategy making the most of the new technology in order to lift fan engagement to a new level
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Woolworths brings back points
22 August 2016
We suggest three inter-connected reasons why Woolworths re-introduced points: Sales impact, data and suppliers
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The secret to good customer service
23 January 2015
We chat to Stationery News and share our thoughts on how to deliver a consistently good customer experience
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Ellipsis Launch in Australia
02 October 2014
Ellipsis launches in the Australian loyalty market, specialising in customer experience management and loyalty
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